SERVICE, REPAIR & SUPPORT

Even the best building automation systems need proper maintenance. When your BAS encounters a problem, our trained technicians can quickly diagnose and repair it to get you back up and running at peak efficiency.

Service, Repair and Support:

  • Multi-Vendor Break/Fix Controls Service

  • Planned Service Agreements

  • Program Modification/Sequence Adjustments

  • Remote Monitoring & Support

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Multi-Vendor Break/Fix Controls Service

Every system breaks eventually. Plug Smart offers control system services 24/7, 365 days per year at reasonable rates. Our skilled team of service technicians has worked on a variety of systems, not just those we represent. One of our techs has most likely been trained on the system you have and will be able to get you back on track.

Planned Service Agreements

Preventative service reduces breakdowns. By having your BAS regularly checked and adjusted by our trained service technicians, you can get an early indication of when a breakdown is impending. Plus, as a service agreement customer, you get preferential service pricing and unlimited technical support.  

 

Remote Monitoring and Support

We utilize state-of-the-art technology to ensure that a remote connection to your system is secure. When possible, we utilize a BACnet VPN with 256-bit encryption. Users securely connect to our cloud-hosted BACnet VPN, not to your building, keeping unwanted eyes out of your network. Safe, simple and secure access gives you peace of mind.